ITIL Business Process Engineer

ITIL Business Process Engineer

AboutWeb is currently seeking a ITIL Business Process Engineer to support our federal project, in Quantico, VA

This position reports to the Program Manager and works directly with the government civilian and contractor work force. The ITIL Business Process Engineer is responsible for the development of process documentation in accordance with ITIL best practices with ITIL Service Transition the primary area. Under general direction, writes and maintains process documentation taking a holistic approach for the CIO’s organization. This individual is considered a SME in process engineering for Change Management, Configuration Management, and Asset Management.

 

Responsibilities:

  • The primary responsibility of this position is to develop from scratch and updating business process documents leveraging ITIL best practices
  • Assists with analyzing changes of product design to determine the effect on the end product design and function and determines and prepares documentation necessary for change
  • Assists with developing and documenting new documentation control and configuration management business processes to support system and equipment life cycles
  • Provides change planning, asset planning and configuration management planning
  • Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits
  • Generates reports, audits and cleans CM information/data, identifies process flow issues, and recommends process improvement
  • Works directly with work flow approvers to ensure processes transition to the next step in order to consistently meet services level agreements 

Qualifications:

  • Must have a Bachelor’s Degree in a related field
  • Must have an ITILv3 certification
  • Must have an ITIL intermediate certification (preferably in Service Transition)
  • Must have ten (10) years of work experience in Change, Configuration, and Asset management of IT Systems, HW, and SW
  • Must have demonstrated experience development documentation from cradle to grave
  • Must have experience developing process documentation
  • Must be proficient in MS Visio
  • Must have an active, current Top Secret Clearance
  • Must be able to work well within a team.
  • Must be able to run tasks down to completion with in required timelines
  • Must be able manage and track multiple tasks.
  • Must be able to take detail notes and track action items.

 

Additional Information:

  • ITIL Expert a plus
  • Familiar with ISO 20000 a plus
  • Currently certified in one of the following:
    • -CMTF LEVEL I - CICM Certified International Configuration Manager
    • -CMTF LEVEL II - CISCM Certified International SW Configuration Manager
    • -CMTF LEVEL III - CCMP Certified Configuration Management Professional
    • -ITIL® Intermediate Module - Service Transition
    • -ITIL® Intermediate Module - Release, Control and Validation
    • -ITIL® Intermediate Module – Service Capability
    • -ITIL® Intermediate Module – Operational Support and Analysis
    • -ITIL® Intermediate Module – Service Operations
    • -ITIL® Intermediate Module - Lifecycle
    • -ITSM (ISO 20000) by EXIN Certifications:
      • 1. Foundation
        • a. IT Service Management Foundation based on ISO/IEC 20000ITSM20F
        • b. IT Service Management Foundation Bridge based on ISO/IEC 20000ITSM20FB
      • 2. Associate & Auditor
        • a. Associate in ITSM based on ISO/IEC 20000ITSM20AS
        • b. Associate Bridge in IT Service Management based on ISO/IEC 0000ITSM20ASB
        • c. Auditor in IT Service Management based on ISO/IEC 20000ITSM20AU

  #AW

Quantico
VA