Customer Support Specialist

Job ID: 
18-00025
We are currently looking for 15 Customer Support Specialists who will provide technical and customer service assistance including, but not limited to, hardware, software, application, membership, billing and first-level compliance support via various contact channels. Incumbent will answer questions, provide information, investigate and resolve issues for customers.

Requirements:
  • High school diploma or equivalent. Some college level education is a plus.  
  • 1 – 2 or more years of experience in a contact center environment.
  • Knowledge of MS Office and current versions of commonly used Web browsers is required.
  • Knowledge of operating systems, personal computers and printers is required.
  • Must be able to work flexible hours.  M-F8a-8p, Sat-Sun 9a-6p and holidays.
#AW


 
Rockville
MD